CCO Opportunities – Performance Analyst (DAP), Specialist (PDRP)

Performance Analyst

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For many patients, the period from when cancer is suspected to when it is diagnosed or ruled out, is marked by anxiety, confusion and stress. This period often requires numerous diagnostic tests, consultations, handoffs and appointments, and is compounded by a lack of information and patient support. To improve the diagnostic phase of the cancer journey, Cancer Care Ontario has overseen the development and implementation of Diagnostic Assessment Programs (DAPs) throughout Ontario as an innovative model of care to improved patient experience and access to care.

The Performance Analyst, Diagnostic Assessment will contribute to the performance management of DAPs across the province. The Analyst will work in partnership with other CCO programs to develop performance metrics and reporting strategies to enable effective performance management and drive improvements during the diagnostic phase of cancer. This work will involve handling performance data gathered from multiple sources and compiled for use by hospitals and CCO leadership, as well as supporting engagement with hospital stakeholders across Ontario. The analyst will be required to support hospital data collection, perform analysis and interpret data in order to support the achievement of deliverables, and will communicate with hospitals regarding their performance data. To facilitate the development of these materials, the Analyst must have exemplary written, graphical and verbal communication skills. The Analyst will also have strong organization skills to ensure that team requests are appropriately prioritized.

Here is what you will be doing:

• Analyze regional quantitative and qualitative data to assess performance and prepare reports, while also monitoring and addressing performance issues;
• Act as the primary liaison for internal and external stakeholders to support analysis and reporting
• Participates in internal and external project teams, working groups and committees responsible for developing performance management strategies and initiatives.
• Update data submission guidelines and processes;
• Lead new user and refresher training on data collection and submission process;
• Support internal and external stakeholder engagement including the coordination of regional leadership meetings;
• Develops work plans and timelines;
• Prepares analysis, briefings, business cases, reports and presentations.
• Supports knowledge transfer and communication activities for projects across the diagnostic assessment portfolio, including participation in internal and external meetings and working groups;
• Support program operations
• Other duties as assigned

Here is what you will need to be successful:

Experience

• An undergraduate degree in Business Administration, Health Sciences, Health Administration, or Health Informatics or related filed is required
• A minimum of two years of relevant work experience is preferred
• Experience with performance metrics and performance data is an asset
• Advanced knowledge of Microsoft Word, PowerPoint, and Excel (data manipulation, advanced formulas, and pivot tables)
• Highly organized, with a demonstrated ability to manage multiple projects including ability to multitask and prioritize assignments to meet stringent timelines
• Excellent written skills including the ability to prepare reports and briefing notes
• Excellent oral and written communications skills, including the ability to answer questions posed by health care practitioners and administrators.

Attributes

• Commitment to quality and high attention to detail.
• Strong interpersonal and stakeholder management skills.
• Comfortable working in a dynamic and fast-paced environment.
• Demonstrated ability to work effectively in a team environment, as an enthusiastic team player.
• Demonstrated ability to work under direction of senior staff, but with minimal supervision (self-starter).

Please include a cover letter with your application

Employment Type: Permanent, Full Time

Job Posting Close Date: November 2, 2018 11:59 pm EST

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Specialist

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The Provincial Drug Reimbursement Programs (PDRP) unit administers several funding programs on behalf of the Ministry of Health and Long-Term Care:  The New Drug Funding Program, the Evidence Building Program, the Case-by-Case Review Program, the PET Access Program, and the Out-of-Country Program for cancer services. The PDRP Unit is also the home of CCO’s Pharmacoeconomics Research Unit. These programs support or extend access to high-value cancer treatments and services, while ensuring we are using limited health resources efficiently and effectively.  PDRP offers an Evidence Search and Review Service to the entire organization, helping units across CCO collect and use evidence to support sound policy planning.

Reporting to the Manager, Provincial Drug Reimbursement Programs, the Specialist is responsible for delivering solutions on program mandates. The Specialist develops and tests the required processes, tools, and technology to implement and deliver on key program activities by translating requirements into solutions that achieve objectives of the team. The Specialist will be primarily responsible for the development, testing and implementation of the tools required for the reimbursement of new cancer drug funding in Ontario. In this capacity, the Specialist will use a custom web-based claims administration application (eClaims), InRule irAuthor, and Microsoft SharePoint. The Specialist will liaise regularly with the program team and CCO’s Technology Services team to identify opportunities for application and rule enhancements. The Specialist will also support program and policy initiatives by coordinating meetings, including the development of agendas, meeting materials, presentations and minutes, and routinely reviewing analytical reports to assess the operational performance of the application and reimbursement processes.

Here is what you will be doing:

• Work with the team to operationalize the introduction of new drugs under provincial drug benefit programs. This will include:
  • developing web-based policy enrolment forms (using a Form Builder in eClaims) including the assignment of properties and validation on data elements
  • building adjudication rules to assess patient eligibility into the drug funding policies and to assess whether treatment claims are aligned to the funded regimen, dose, and schedule (using InRule’s irAuthor platform)
  • developing new queries and functions in InRule’s irAuthor with support from Technology Services
  • testing rules using different use case scenarios in eClaims testing environment
  • providing information sessions to the reimbursement team on each new or revised drug funding policy
  • maintaining version control of all policy enrolment forms and rules
• Work with the team to continuously revise drug policy enrolment forms and adjudication rules to reflect changes in drug reimbursement policies and improve efficiencies for the adjudication team.
• Work with program and Technology Services teams to recommend, define business requirements, and test functionality enhancements of the eClaims application.
• Maintain data sources within eClaims (e.g., changes to drug reimbursement prices, eligible clinical trials).
• Maintain the eClaims Resource Library which includes uploading documents (e.g., memos, policies, price lists) to a SharePoint collaboration website, archiving historical documents, and revising layout as required.
• Liaise with the CCO Web Team to ensure public facing content on the CCO website is current.
• Coordinate meetings, create presentations for, and track action items for meetings with the Ministry of Health and Long-Term Care and other internal and external stakeholders (e.g., eClaims Community of Practice).
• Develop and present material for review and informational purposes using excellent written, verbal, and graphical communications skills, with ability to express complex concepts effectively.
• Provide management and stakeholders with status updates, feedback and appropriate reporting on operational projects.
• Liaise with hospital pharmacy and technical staff, as required, to ensure successful implementation of eClaims at new sites, or changes to setup due to hospital mergers.
• Produce operational performance reports using data from eClaims and iPort (CCO’s business intelligence tool on Microstrategy platform), identify trends and escalate issues to management.
• Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Here is what you will need to be successful:

• Education and experience
  • Bachelor’s degree in Management Information Systems, Computer Science, Health Science, Health Administration, Business Administration or related discipline, or equivalent education/experience
  • 3-5 years working experience, including minimum of two years in relevant experience
  • Knowledge of Ontario drug reimbursement framework, policies, and programs is an asset

• Technical qualifications:
  • Understand data structures with parent-child relationships
  • Translate a use case into a list of distinct, ordered steps
  • Combine functions to create formulas or logical expressions
  • Identify and implement cause and effect logic using If/Then/Else statements
  • Implement table lookups based on matching criteria
  • Ability to identify logic gaps
  • InRule irAuthor and SharePoint experience preferred

Attributes

• Demonstrate strong problem-solving techniques and facilitation skills
• Excellent written and verbal communication and documentation skills
• Comfortable working in a dynamic and fast-paced environment with a high degree of variation and often competing priorities
• Ability to prioritize work and manage multiple tasks. Demonstrate initiative and the ability to work independently using sound judgement and to meet deadlines
• High attention to detail

Employment Type: Permanent Full-Time

Job Posting Close Date:  November 1, 2018

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